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John Kador
Oct 13, 2020
Regret Vs. Apology: The President of Notre Dame University Regrets
John Jenkins, the president of Notre Dame University, attended the Covid19 super-spreader event that was the White House announcement of...
John Kador
May 27, 2020
Why Amy Cooper’s Central Park Incident Apology is Weak
On March 25, there was an altercation between a woman dog-walker and a bird-watching man in Central Park. Amy Cooper was walking her dog...
John Kador
Feb 21, 2018
Unforgiven: The Failed Apology of Equifax CEO Richard Smith
Even a perfect apology doesn’t vaccinate a company against fallout from corporate misbehavior. Two weeks after Equifax chairman and CEO...
John Kador
Dec 13, 2017
Why Apologies Are More Effective Without Explanations
As the pace of apologies by business people responding to accusations of sexual misconduct accelerates, the apologies are not keeping up....
John Kador
Apr 5, 2017
Is There Such a Thing as an Insincere Apology?
Let’s consider the question another way. Is there such a thing as an insincere waiter? An inattentive waiter, sure. An incompetent...
John Kador
Mar 1, 2017
A Tale of Two Apologies
Recently two high profile companies experienced high-visibility failures. Travis Kalanick, the founder and CEO of the ride sharing firm...
John Kador
Oct 7, 2016
Trump and the Dance of the Past Offense Apology
Most people have enough difficulty apologizing for their behavior in the moment. Apology becomes even more complicated when it comes to...
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Nov 5, 2015
Man Who Attacked Uber Driver Apologizes . . . Badly
Mug shot following Benjamin Golden’s attack on a Uber driver Benjamin Golden, the ex Taco Bell marketing manager, was all over the news...
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Sep 10, 2015
A Disgraced Rabbi’s Apology–“I Shattered the Worlds of Those I Loved Most.”
Is there any offense that’s so terrible that no apology can be its equal? Rabbi Barry Freundel leaves the D.C. Superior Court House in...
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Dec 24, 2014
Is an Apology “Just Words” or An Action?
Some people dismiss an apology as “just words.” A gesture without substance. The words of the minister perform a legally-enforceable...
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