Napa Valley Wine Bus Apology is World-Class Vintage

An unfortunate event on a Napa Valley Wine Train on August 22, 2015 led the CEO to issue an apology. Employees of the Wine Train kicked a group of African American women, members of a book club, off the train after other passengers complained of too much noise and laughter.  Given the sensitivity […] Read more

48 is the New 50, But Who’s Counting? My Encounter with Chinese Censorship

My latest book just got published in China.  With the subject of investing and entrepreneurship so huge in China, I hope the book sells well.  I wrote the book with Brian Cohen. It’s called What Every Angel Investor Wants You to Know. I’m glad it’s available to readers in China.  I […] Read more

Can You Apologize to Yourself?

One of the frequent questions I get when I speak about effective apology is some variant of, “Can I apologize to myself?” If I press the questioner, the question generally takes the form of, “Well, I really am sorry–believe me!–but for various really good reasons I really can’t offer a […] Read more

Apologize as the First Resort

Apology is not a get-out-of-jail-free card, but it’s less costly than the alternatives What exactly should leaders do when they make a mistake or suffer a setback? The surprising answer is to apologize. Apologizing, accepting responsibility, and acting in a transparent manner yields significant benefits. Leaders who apologize just have […] Read more