Apologize as the First Resort

Apology is not a get-out-of-jail-free card, but it’s less costly than the alternatives What exactly should leaders do when they make a mistake or suffer a setback? The surprising answer is to apologize. Apologizing, accepting responsibility, and acting in a transparent manner yields significant benefits. Leaders who apologize just have […] Read more

Why I’m Proud to be a Ghostwriter

Ghostwriting comes with a load of baggage. I can predict the questions that come at me when people learn that I’m a professional ghostwriter. Occasionally the questions come out of genuine curiosity, but more often than not I pick up a certain judgment, as if the practice was deceptive. Most […] Read more