The Ten Commandments of Being a Good Client

Rules for Getting the Most from Your Freelancer   Much has been written about the responsibilities of freelancers to clients. But clients have responsibilities too. Project success depends as much on how responsibly the client performs as how diligent the freelancer is. After 30 years as a freelance writer serving […] Read more

Selected Quotes to Guide a Discussion About Effective Apology

In preparation for a recent talk on apology I gave in Ho Chi Minh City, Vietnam, I went through my book to pull out some statements that might serve as s basis for for a discussion. I was pleased that many of the quotes inspired some good discussion. This was […] Read more

Seven Etiquette Lessons Working in Vietnam Has Taught Me

After working in Ho Chi Minh City (previously Saigon) for a month, I’m much more familiar with the business norms of Vietnam.  The main difference between Vietnam and Western business culture is how every interaction is determined by very formal rules of hierarchy that privileges the community over the individual. […] Read more

Seven Varieties of Books that Retired CEOs Want to Write

I get a lot of calls from recently retired CEOs or their agents. CEOs and other executives who retire today often want to write a book to leverage their experience and networks as a way of extending their careers or preserving their legacy. Usually the idea for a book has […] Read more

When Ghostwriters Need Each Other

If being a writer is a lonely occupation, consider the fate of the poor ghostwriter. Not only do ghostwriters toil alone, they don’t even get to tell people what they’re toiling on. When the book is published, someone else gets the credit, stands up at the bookstore readings, and sits […] Read more

Man Who Attacked Uber Driver Apologizes . . . Badly

Benjamin Golden, the ex Taco Bell marketing manager, was all over the news as the Uber passenger caught on camera attacking his driver. He was drunk and claims to have no memory of the incident. Now he has offered an apology. Now comes the classic evasion of responsibility: the old […] Read more

Ten Tricks to Reading a Puzzle

Puzzles are different than problems. Problems have solutions that are usually obvious.  There’s nothing hidden. Puzzles are problems designed to test ingenuity or knowledge. There is always something hidden. Discovering that hidden thing is the core of the puzzle. The Puzzlers I’ve been preparing for financial professionals for over ten years […] Read more

A Disgraced Rabbi’s Apology–“I Shattered the Worlds of Those I Loved Most.”

Is there any offense that’s so terrible that no apology can be its equal? This is one of the most common questions I hear as I talk about effective apology. We now have an offense that tests the question. It’s the case of Barry Freundel, a once-influential Orthodox rabbi in Washington, D.C. […] Read more