Apologize as the First Resort

Apology is not a get-out-of-jail-free card, but it’s less costly than the alternatives What exactly should leaders do when they make a mistake or suffer a setback? The surprising answer is to apologize. Apologizing, accepting responsibility, and acting in a transparent manner yields significant benefits. Leaders who apologize just have […] Read more

Angels are in the Exit Business

What Business Are Angel Investors In? This is the question that I sometimes ask startup founders. Usually I get blank stares or quizzical looks. Some founders attempt to sputter something about recognizing value or getting returns on my investment. Not quite. It’s not a theoretical question. What is the business […] Read more