Ten Tricks to Reading a Puzzle

Puzzles are different than problems. Problems have solutions that are usually obvious.  There’s nothing hidden. Puzzles are problems designed to test ingenuity or knowledge. There is always something hidden. Discovering that hidden thing is the core of the puzzle. The Puzzlers I’ve been preparing for financial professionals for over ten years […] Read more

A Disgraced Rabbi’s Apology–“I Shattered the Worlds of Those I Loved Most.”

Is there any offense that’s so terrible that no apology can be its equal? This is one of the most common questions I hear as I talk about effective apology. We now have an offense that tests the question. It’s the case of Barry Freundel, a once-influential Orthodox rabbi in Washington, D.C. […] Read more

Napa Valley Wine Bus Apology is World-Class Vintage

An unfortunate event on a Napa Valley Wine Train on August 22, 2015 led the CEO to issue an apology. Employees of the Wine Train kicked a group of African American women, members of a book club, off the train after other passengers complained of too much noise and laughter.  Given the sensitivity […] Read more

48 is the New 50, But Who’s Counting? My Encounter with Chinese Censorship

My latest book just got published in China.  With the subject of investing and entrepreneurship so huge in China, I hope the book sells well.  I wrote the book with Brian Cohen. It’s called What Every Angel Investor Wants You to Know. I’m glad it’s available to readers in China.  I […] Read more

Apologize as the First Resort

Apology is not a get-out-of-jail-free card, but it’s less costly than the alternatives What exactly should leaders do when they make a mistake or suffer a setback? The surprising answer is to apologize. Apologizing, accepting responsibility, and acting in a transparent manner yields significant benefits. Leaders who apologize just have […] Read more

Angels are in the Exit Business

What Business Are Angel Investors In? This is the question that I sometimes ask startup founders. Usually I get blank stares or quizzical looks. Some founders attempt to sputter something about recognizing value or getting returns on my investment. Not quite. It’s not a theoretical question. What is the business […] Read more