Groping towards Apology

Donald Trump and Ari Shavit Respond to Accusations Two prominent men.  Two accusations of serial sexual harassment. Two prominent apologies, both fundamentally flawed—though one attempt was much more complete than the other—that demonstrates why apologies should be immediate, avoid explanations and, above all, be brief. Donald Trump and Ari Shavit, […] Read more

Trump and the Dance of the Past Offense Apology

Most people have enough difficulty apologizing for their behavior in the moment.  Apology becomes even more complicated when it comes to apologizing for events that occurred in the past but are only recently disclosed. That’s the situation facing Donald Trump. The Washington Post disclosed a 2005 video and audio of […] Read more

The Ten Commandments of Being a Good Client

Rules for Getting the Most from Your Freelancer   Much has been written about the responsibilities of freelancers to clients. But clients have responsibilities too. Project success depends as much on how responsibly the client performs as how diligent the freelancer is. After 30 years as a freelance writer serving […] Read more

Selected Quotes to Guide a Discussion About Effective Apology

In preparation for a recent talk on apology I gave in Ho Chi Minh City, Vietnam, I went through my book to pull out some statements that might serve as s basis for for a discussion. I was pleased that many of the quotes inspired some good discussion. This was […] Read more

When Ghostwriters Need Each Other

If being a writer is a lonely occupation, consider the fate of the poor ghostwriter. Not only do ghostwriters toil alone, they don’t even get to tell people what they’re toiling on. When the book is published, someone else gets the credit, stands up at the bookstore readings, and sits […] Read more

Man Who Attacked Uber Driver Apologizes . . . Badly

Benjamin Golden, the ex Taco Bell marketing manager, was all over the news as the Uber passenger caught on camera attacking his driver. He was drunk and claims to have no memory of the incident. Now he has offered an apology. Now comes the classic evasion of responsibility: the old […] Read more